The Cureor company, whose head office is 1bis avenue des Chutes Lavie 13004 Marseille, registered in the Marseille Trade Register under number *884875568 is responsible for processing personal information collected on the website accessible via the url www.cureor.com
Cureor attaches the greatest importance to the protection of your personal data. The purpose of this document is to inform you as clearly as possible about the nature of the data collected, as well as the reasons for which it is collected.
1. TYPE OF INFORMATION COLLECTED
We only collect the information necessary to carry out our e-commerce and retail sales of cosmetics, decorative items and tableware.
As part of this activity, we collect the following personal information online:
— Contact information: surname, first name, e-mail address, telephone, date of birth, country of navigation
— Delivery information: personal address (surname/first name, street, postal code, city, country, any comments)
— Registration information for our newsletter: date of registration, IP address
— Technical information: technical logs, IP address
— History of your orders
— History of your products seen
— Transactional information: data relating to transactions carried out on the site (type of payment, internal transaction number, type of card used, last 4 card numbers, expiry date). The payment is managed by a specialized service provider depending on the type of payment: the full number of your credit card and the security code are not accessible to us.
— Data relating to your purchasing habits: loyalty points, date of order, frequency of purchase, average basket, type of product purchased, etc.
—This information is provided voluntarily by filling in the fields marked as non-mandatory.
Account creation requires the creation of a password. This password is encrypted and is only known to you. It is not possible for us to access it. If you forget your password, a new password will be randomly generated and sent to your contact email.
2. PURPOSE OF THE PERSONAL DATA COLLECTED
We collect your personal information for the following reasons:
— be able to ensure personalized navigation on the site **: proposal of associated products according to the history of the last products seen and personalized recommendations
— be able to deliver your orders as soon as possible (personal and delivery information)
— be able to manage the customer relationship efficiently
— be able to provide accounting, generate invoices and prove the accounting/tax reality of our transactions (transaction data)
— be able to manage our risk policy, in particular by detecting unusual transactions (transaction data)
— be able to offer you commercial operations corresponding to your profile. These commercial propositions can be carried out by means of a segmentation of the customers, the purchasing habits, the average basket, the history of sales, the products you look at.
The company will contact you by email in two ways:
— Transactional information: any information relating to your activity on the site: account creation, order confirmation, shipment tracking, account tracking. This transactional information is intrinsically necessary for the proper functioning of our services. They are not subject to explicit consent.
— Commercial information: the CUREOR newsletter is sent at a rate of 2 to 3 emails per month. Explicit consent via a checkbox is requested for newsletter registration. You can unsubscribe from the newsletter at any time: by clicking on the unsubscribe link at the bottom of the email you receive. If you have opened a customer account, you can also unsubscribe from the newsletter directly from your customer account under the section “Personal information > Newsletter subscription”. CUREOR may also send you promotions by SMS. You can unsubscribe by replying STOP to the SMS or from your customer account under the section “Personal information > Newsletter subscription”.
Registration to receive commercial information is done:
The company will not call you by phone, except for reasons related to customer service (problem with your order, delivery problem, etc.).
The information collected by the company is intended solely for the company and its technical service providers. We do not sell any of your personal data to any other company.
4. TRANSFER OF YOUR PERSONAL DATA TO THIRD PARTIES
CUREOR may need to transfer part of your personal data to the following entities:
— Logistics and delivery service provider: logistician, delivery service provider
— Technical service provider: internet host
— Payment provider: Stripe, Paypal
— Marketing service provider: emailing, advertising, retargeting by Google, Facebook
CUREOR ensures that all of its service providers comply with the General Data Protection Regulations (GDPR).
5. TRANSFER OF YOUR PERSONAL DATA OUTSIDE THE EUROPEAN UNION
CUREOR does not transfer personal data outside the European Union.
6. STORAGE OF YOUR PERSONAL DATA
We keep your personal data for the time necessary to comply with legal and regulatory provisions.
Regarding your customer account, if it has not been the subject of an order, the account is immediately deleted on simple request.
Regarding your customer account, if it has been the subject of orders, the information is kept for the time necessary for the commercial prescription (5 years).
With regard to registration for our newsletter, the information is kept for 3 years after our last contact with you (date of reading the newsletter as proof).
An automatic purge of your personal data is set up according to the following durations:
|Data type||The duration of the conversation|
|Email subscribed to the newsletter||3 years after the last opening of the newsletter - the data is deleted from our databases.|
|Inactive customer account||3 years after the last connection to the customer account - the data is deleted from our databases.|
|Active customer account||3 years after the last connection to the customer account or 5 years after the last order - the data is anonymized from our databases.|
7. YOUR RIGHTS REGARDING YOUR PERSONAL DATA
In accordance with the applicable regulations, you have the following rights relating to the protection of your personal data:
— Right of access: you can request any information relating to your personal data held by CUREOR.
— Right of rectification: you can request at any time to modify the personal information in our possession.
— Right to limitation of processing: you can request to limit the processing of your personal data.
— Right to erasure: you can request the erasure of your personal data, within the limits of what is permitted by the regulations.
— Right of opposition: you can oppose the processing of your personal data, in particular any commercial processing via the newsletter.
— Right to withdraw your consent: you can withdraw your consent to receive our commercial information at any time.
— Right to the portability of your data: you can request to receive a copy of all the personal information in our possession.
You can exercise the above rights by contacting us by email at the following address: email@example.com
In accordance with the regulations, you can lodge any complaint with the competent supervisory authority in France: CNIL - 3 Place de Fontenoy, 75007 Paris.
Use the link above to update your account data if it was not up to date.
Use the links above to download any saved data useful to improve the experience on our site.
Access to your personal data
You can use the link below to request that we send you all the information about you.
Right to be forgotten
Use this option if you want us to remove all your data from our site. Please note , this request would delete your user account and you would no longer be able to access it.