TERMS AND CONDITIONS
- Article 1: Purpose and general information
- Article 2: Acceptance of the general conditions of sale
- Article 3: Completion of the sale
- Article 4: Information obligations
- Article 5: Customer or guest account
- Article 6: Price and terms of payment
- Article 7: Prices and delivery time
- Article 8: Retention of title
- Article 9: Offer and stock
- Article 10: Non-compliance and legal warranty
- Article 11: Right of withdrawal and exceptions
- Article 12: Personal data and cookies
- Article 13: Intellectual property
- Article 14: Force majeure and exemption from liability
- Article 15: Non-waiver and validity of the general conditions of sale
- Article 16: Mediation and litigation
- Section 17: Miscellaneous
Article 1: Purpose and general information
ATILLIER (CUREOR) is a SARL with a share capital of 2,000 euros registered with the Paris RCS under the Siret number 884 875 568 and whose head office is located at 1 Bis, Avenue des Chutes Lavie in Marseille (13004) in France.
Its merchant site www.cureor.com is an e-shop dedicated to the online sale of products created and manufactured in France and Europe by designers and artisans.
Article 2: Acceptance of the general conditions of sale
The acceptance of the general conditions of sale is made tacitly by the validation of the order by the customer. By proceeding to payment, the user indicates that he accepts these general conditions of sale without reservation.
Article 3: Completion of the sale
The sale is perfect between the parties and the property is acquired by the purchaser upon payment of the product(s), regardless of the delivery date.
Article 4: Information obligations
CUREOR satisfies its pre-contractual duty of advice and information as it arises from articles L.221-5 and following of the Consumer Code.
The essential characteristics of the products are listed in the detailed description which accompanies the photographs of the products.
Article 5: Customer or guest account
The site is freely accessible. Any order requires the creation of a customer account or the registration of the customer as a guest via an email address.
The information requested will be as follows: title, surname, first name, e-mail, password in the event of registration and delivery address.
The customer can add his telephone number or his e-mail address in order to receive information relating to the follow-up of his order after payment.
The customer can also subscribe to the newsletter by entering his e-mail address.
Article 6: Price and terms of payment
The price charged to the customer is:
- the price of the product(s), appearing on the order confirmation sent to the customer by e-mail by CUREOR. It is indicated in euros and includes all taxes (TTC), excluding delivery costs. It takes into account the VAT applicable on the day of the order. The price cannot be changed once the order has been accepted by CUREOR.
- the delivery costs which are added to the aforementioned price, depending on the delivery method chosen by the customer.
CUREOR reserves the right to modify its prices at any time, but the products will be invoiced on the basis of the prices in force at the time of registration and payment of the order, subject to availability.
In the event of an order to a country outside the European Union, the price will be automatically calculated excluding taxes on the invoice. Any order placed on the site and delivered outside metropolitan France may be subject to customs duties and any taxes which are imposed when the package reaches its destination, the customer being the importer of the product(s) concerned. These duties and taxes, related to the delivery of the product(s), are the responsibility of the customer and are his responsibility. CUREOR is not required to verify and inform the customer of applicable customs duties and taxes. To know them, it is up to the customer to inquire with the competent authorities of his country.
Payment for the order is due immediately on the date and at the time of validation of the basket by the customer. Payment is made in euros by credit card (Carte Bleue, Visa or MasterCard) or by Paypal. The method of payment is strictly secure.
Payment for purchases is made via the secure platform of our payment provider STRIPE.
Payment data is not kept by CUREOR or by the organization responsible for the financial transaction.
Upon receipt of payment, CUREOR sends an order confirmation by e-mail to the address provided by the customer. The order validated by the customer will only be considered accepted by CUREOR after effective collection of the sums due to CUREOR. In case of refusal of bank acceptance, CUREOR reserves the right to cancel the current order made by the customer.
Article 7: Prices and delivery time
The products are delivered to the delivery address indicated by the customer during the ordering process. The delivery of the products will take place within the period indicated by CUREOR, or at the latest within thirty (30) days following the date of the order, in accordance with the delivery method chosen by the customer when ordering.
However, delays may occur due to unforeseen circumstances or for reasons related to the place of delivery. CUREOR cannot be held responsible in the event of delay or impossibility of performing its contractual obligations in the event of events of force majeure according to the case law in force.
With the exception of deliveries in France, CUREOR declines all responsibility in the event that the product(s) delivered do not comply with the legislation of the country of delivery. When the customer (or a third party designated by him) takes physical possession of the products ordered, the risk of loss or damage to the products is transferred to him.
Depending on the option chosen by the customer when validating his order, deliveries are provided by the services of Colissimo, Chronopost, Mondial Relay (etc.) for Metropolitan France and Corsica or UPS Worldwide Saver ( or other) for delivery outside the European Union.
When CUREOR takes care of the delivery of the product(s), the risk of loss or deterioration of the product(s) is transferred to the customer at the time of delivery.
The delivery is made to the delivery address indicated by the customer, it being specified that this must be the residential address of the customer, of a natural person of his choice or of a legal person (delivery to his company ). Delivery cannot be made to hotels or PO boxes.
In case of impossibility to make the delivery, due to an erroneous delivery address or the absence of collection by the customer of his order from the selected collection point,
no re-shipment can be made and the customer will be reimbursed within a maximum period of thirty (30) days from the receipt of the order by CUREOR.
If the delivery time is exceeded, the customer may request the cancellation of the sale and obtain, within a maximum period of fourteen (14) days of his request to this effect, the reimbursement of the sums paid on the occasion of the order. Notwithstanding the foregoing, CUREOR cannot be held responsible for the harmful consequences resulting from a delay in delivery, only the reimbursement of the product(s) by CUREOR being possible to the exclusion of any other form of compensation.
Delivery costs are free for metropolitan France and the European Union from 80 € of purchase and from 250 € of purchase outside the European Union.
Article 8: Retention of title
The products remain the entire property of CUREOR until full payment of their price by the customer. In the event of full or partial non-payment by the customer, CUREOR may, without prior notice, claim the products that have been delivered to the customer.
Article 9: Offer and stock
For each product offered on the site corresponds a detailed technical description and a firm and final price indicated in euros, all taxes included (TTC), excluding delivery costs.
CUREOR reserves the right to modify the price of the products at any time, the applicable price being that in force on the date of the order.
The photograph that accompanies the product is offered by way of illustration and is not contractual.
The products comply with the requirements in force in France relating to the safety and health of persons, the fairness of commercial transactions and the protection of consumers at the time of their placing on the market (article L. 411-1 of the code consumption).
Any order implies acceptance of the prices and description of the products. The offers are valid as long as the products offered are visible on the site, within the limits of available stocks. In the event of unavailability of a product after placing and payment of an order, CUREOR informs the customer by e-mail. The customer may either proceed to an exchange or be reimbursed without delay and at the latest within thirty (30) days of payment of the sums he has paid.
Article 10: Non-compliance and legal warranty
All products offered on the site are subject to the legal guarantee of conformity (articles L. 217-4 and following of the Consumer Code) and the guarantee against hidden defects (articles 1641 and following of the Civil Code).
It is up to the customer to check that the products delivered correspond to his order as detailed in the order confirmation, and if not, to return them after having informed CUREOR by any means (by e-mail or by post).
The products will be returned in their original packaging, in perfect condition, unused and accompanied by all the accessories and documents provided (notice, guarantee, certificate of authenticity if applicable, etc.) as well as a copy of the invoice attached to the delivery. Otherwise, CUREOR reserves the right to refuse the return of the product(s).
Return costs are borne by CUREOR, within the limit of one shipment per order. Reimbursement will be made by transfer to the customer's bank account, no later than thirty (30) days following receipt by CUREOR of the returned products.
Any complaint made beyond three (3) days following delivery cannot be accepted. The absence of a complaint and the non-issuance of a reservation by the customer means that the product(s) delivered are deemed satisfactory and cannot be the subject of any subsequent dispute.
Article 11: Right of withdrawal and exceptions
In accordance with articles L. 221-18 and following of the Consumer Code, the customer has a period of fourteen (14) days to withdraw without having to justify reasons or to pay penalties, with the exception of costs. return of the product(s).
In order to be able to exercise this right of withdrawal, the customer must notify his decision to withdraw from the contract by means of an unambiguous declaration, for example by e-mail (email@example.com) or postal mail (Company ATILLIER ( CUREOR), 1 Bis, Avenue des Chutes Lavie in Marseille (13004) in France).
The products must be returned in their initial state, in their original packaging, if necessary accompanied by their accessories and instructions for use and documentation, in perfect condition for resale, to the following address: Société ATILLIER (CUREOR), 1 Bis, Avenue des Chutes Lavie in Marseille (13004) in France.
Any product that has been damaged, or whose original packaging has been damaged, will not be refunded or exchanged.
In the event of withdrawal, CUREOR will reimburse the amount of the product(s) as well as the one-way delivery costs on the basis of the standard method offered by CUREOR. The refund will be made without undue delay, and in any event, no later than thirty (30) days following receipt by CUREOR of the returned products. The return delivery costs remain the sole responsibility of the buyer.
CUREOR will make the refund using the same means of payment that was used to pay for the order. If this means of payment has expired, the customer must contact customer service in order to modify the method of reimbursement. Failing this, CUREOR cannot be held responsible for a refund on an expired means of payment.
The products of the brands offered by CUREOR, but not purchased by the customer via the site or the CUREOR store, will in no case be taken back or exchanged.
The right of withdrawal is excluded in the cases exhaustively listed in article L.221-28 of the Consumer Code.
Article 12: Personal data and cookies
The information collected from the customer on the site is intended for the exclusive use of CUREOR. CUREOR only collects from the customer of the site the nominative or personal information necessary for the proper execution of the orders.
This information is essential for the processing and delivery of orders, as well as for the preparation of invoices. Otherwise, the order placed by the customer cannot be validated.
Cookies can be used for the operation and the taking into account of the orders made on the site.
In order to improve the site, CUREOR uses audience measurement cookies such as the number of page views, the number of visits, the activity of visitors to the site and their frequency of return thanks to the services of Google analytics and Google adwords. These cookies only allow the establishment of statistical studies on the traffic of visitors to the site, the results of which are completely anonymous.
In accordance with the provisions of the Data Protection Act of January 6, 1978, the customer has a full right to access, modify, rectify and delete personal data concerning him.
To exercise this right of access, the customer can send an e-mail to the following address: firstname.lastname@example.org
Article 13: Intellectual property
All texts, comments, works, illustrations and images, whether visual or sound, reproduced on the site www.cureor.com are protected by copyright, trademark law, patent law and right to image, for the whole world. They are the full and entire property of CUREOR.
As such and in accordance with the provisions of the Intellectual Property Code, only use for private use, subject to different or even more restrictive provisions of the Intellectual Property Code, is authorized. Any other use constitutes counterfeiting and is sanctioned under Intellectual Property.
Article 14: Force majeure and exemption from liability
The execution by CUREOR of all or part of its obligations will be suspended in the event of the occurrence of a fortuitous event or force majeure within the meaning of case law which would prevent or delay its execution. CUREOR will inform the client of such fortuitous event or force majeure within fifteen (15) days of its occurrence. In the event that a suspension of the execution of CUREOR's obligations continues beyond a period of thirty (30) days, the customer would then have the possibility of terminating the order in progress and CUREOR would reimburse it as soon as possible. deadlines, by transfer to the customer's bank account.
CUREOR cannot be held liable in the event of non-performance or poor performance of the contract if they result from the fault of the client, from the insurmountable and unforeseeable fact of a third party to the contract, or from a case of force majeure.
Article 15: Non-waiver and validity of the general conditions of sale
The fact that CUREOR refrains from demanding at any given time the execution of any of the stipulations of these general conditions of sale cannot be interpreted as a waiver of the right to subsequently invoke said total or partial non-execution.
If any of the stipulations of these general conditions of sale is declared invalid in whole or in part, the other stipulations and the other rights and obligations arising from these general conditions of sale will remain unchanged and will remain applicable.
Article 16: Mediation and litigation
Any complaint must be sent in writing to customer service at the e-mail address email@example.com or at the postal address of ATILLIER CUREOR 1 Bis, Avenue des Chutes Lavie in Marseille (13004) in France so that the Parties attempt to find an amicable solution to the existing dispute.
These general conditions of sale are subject to French law. In the event of difficulties in the application of these general conditions of sale or in the event of failure of the request for complaint, the customer will have the possibility, before any legal action, to seek an amicable solution in the settlement of any dispute which may occur during the performance of the contract by having recourse to a consumer mediator under the conditions provided for in Title I of Book VI of the Consumer Code.
The European Commission provides consumers with an online dispute resolution platform which you can access by clicking on this following link: https://ec.europa.eu/consumers/odr/main/index.cfm?event= main.home2.show&lng=EN
Failing agreement after mediation, the dispute may be brought before the courts of Paris, which shall have sole jurisdiction.
Section 17: Miscellaneous
These general conditions of sale take effect from August 3, 2020.
CUREOR reserves the right to modify certain elements of these general conditions of sale at any time.
In case of disagreement with these general conditions of sale, we invite you to contact us by e-mail at firstname.lastname@example.org for the implementation of general conditions of sale adapted to your particular case.